Shipping & Returns Policy, Exchanges, Local Pick Up

Local Pick Up: Located in Dublin, Ohio; customers are welcome to do a porch pick up. You will be notified when your order is ready for porch pick up with additional information. All pick-ups must be scheduled in advanced and mutually agreed upon.

Shipping: Orders typically ship within 3 to 5 business days. A shipment confirmation email will be sent notifying you of the shipment date including tracking information. Orders are shipped via USPS Priority Mail, UPS Ground or UPS Ground Saver. Expedited shipping is not available at this time.  

Pre-Orders: A pre-order is an advance purchase of an item before it is available for shipment. By pre-ordering, you reserve the item in your size. Payment is required at the time of the pre-order, and delivery will occur once the item is received at our boutique. Estimated shipment dates are provided by the supplier. Shipment dates may shift but we have found provided dates are generally reliable.

If you are ordering multiple items, the pre-ordered items will be shipped separately upon arrival. Pre-order purchases cannot be canceled and are subject to our normal return policy.

Our Return Policy: Salt and Lavender Clothing LLC will accept unworn, unwashed merchandise with tags attached for refund, that are requested within 14 days of delivery date. Unfortunately, we cannot accommodate returns outside this 14-day window. Items must be in original condition free of perfume, makeup, pet hair or deodorant stains.  Items must be in resaleable condition. Purchase price of the apparel will be honored, less shipping. Returns are only accepted for regularly full-priced items.

To request a return, please email info@saltandlavenderclothing.com and include:

·       Order number

·       Name

·       Items being returned    

·       Reason for return

Once a return is authorized, you will be an issued prepaid return label (for orders originally shipped by USPS or UPS, not applicable to those who picked up their orders locally). Those who picked up their order locally may return to the pick-up location, scheduled in advanced and mutually agreed upon. You may also return through a shipping carrier at your own expense. All authorized returns must be received no later than 10 days from the authorization date. Be sure to plan 5-10 days for transit time.

If the items are received after 10 days from your return authorization date, it will be rejected, and no refund will be issued.

If the items returned are unable to be resold in their returned condition, your return will be rejected and we reserve the right to send the items back to you; the customer is responsible the shipping cost.

If your item does not meet our return requirements, we will notify you of your options to pay to have it shipped back to you. If the customer does not pay for returned shipping within 14 days of Salt and Lavender Clothing LLC communicating return shipping options with you, then items will be considered a forfeit.

Non-Returnable Items Include: We cannot accept returns for sale items. Sales include but are not limited to flash sales, coupon codes, sale items, and purchases made during a sale or with a discount code. Salt and Lavender Clothing LLC does not offer returns for any of the following items: seasonal holiday items, accessories (jewelry, sunglasses and hair Items) swimwear, bramis, intimates, bodysuits and hats.

No Refunds on Shipping: Shipping and handling charges on your order are non-refundable.  All refunds will be for the price of the returned item(s) and tax (if applicable), but not the cost of shipping. If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size), you will be reimbursed for the purchase, including shipping fees. 

Salt and Lavender Clothing LLC is not responsible for any lost or stolen packages once marked as "delivered". Please contact your local post office or shipping carrier to settle a claim or track package.  

It is the buyer's responsibility to provide the correct shipping address.  If the package is lost due to an incorrect address provided by the customer, no refund will be made.

Exchanges: We do not offer exchanges at this time, please refer to the return policy. Customers may place a new order if the item is still available.

Damage/Defective Apparel: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Salt and Lavender Clothing LLC will work with you to identify a solution.

If you have any other questions concerning your order, feel free to contact us at info@saltandlavenderclothing.com.

Please visit www.saltandlavenderclothing.com for the most recent policies; policies are subject to change at any time.

Last Updated 9/14/2024